Question 1

How do I get a quote/place an order?

Accepted Answer

You can browse our rentals online and submit a request for a  simple order through our website. Once we receive your request, our team will confirm availability and send you a formal quote by email. Orders are only confirmed once a deposit has been paid. For large events with multiple rentals and/or customized tenting/draping, please fill out our form on our Contact Page to set up an appointment with us.

Question 2

Is everything on your website available?

Accepted Answer

Our inventory updates daily. While most items shown are in stock, availability is not guaranteed until your order is confirmed with a signature & nonrefundable deposit.

Question 3

How far in advance should I book my event rentals?

Accepted Answer

The earlier, the better! We can reserve up to one year in advance. We recommend booking as early as possible, especially during peak seasons (spring & summer weddings, holiday parties). Most clients reserve 6–12 months in advance.

Question 4

Do you offer same-day or last-minute rentals?

Accepted Answer

We do our best to accommodate last minute requests depending on availability, but advance reservations are strongly recommended.

Question 5

How can I reserve my event?

Accepted Answer

Short answer: We require a nonrefundable payment percentage to reserve your event date & rentals, signed contract & a card on file.
 
-  For any event reserved less than 14 days of the event date, a non-refundable 100% payment of the total order amount is required to reserve event date & rentals.

-  For any event less than 31 days away from the event date, a minimum, non-refundable 50% payment of the total order amount is required to reserve event date & rentals.

-  For any small events totaling less than $500, a minimum, non-refundable 50% payment of the total order amount is required to reserve event date & rentals.

-  For larger events totaling more than $500, a minimum, non-refundable 25% payment of the total order amount is required to reserve event date & rentals when reserving more than 31 days before the event date.

A payment schedule will be provided for you to remind of when the next payment will be due. All payments are non-refundable. All events final.

Question 6

Do I really need an appointment? I just need something quick.

Accepted Answer

It is highly recommended to make an appointment for large scale events, venue events, tenting, draping and customization. We value the attention we give to each event.

Question 7

Do you visit our event spaces beforehand?

Accepted Answer

Depends.
For quotes, there is a Home/Venue Consultation fees for visiting event spaces.
For reservations we may need to visit your event space if necessary and will contact you if required.

@aztecaparty

562. 896. 1215

FAQs